9/2024 Mastercom 9/2024 Brigitta Viola Csáki - Empathic Communication as a Negotiation Technique within the Human Resources Department. Case Study: FORVIA HELLA pag. 8 Andreea Ișfan - Diversity and Inclusion in Romanian Organisations pag. 17 Larisa Loredana Munteanu - The Importance of Online Communities for Business Success. Case Study: Companies in Romania pag. 23 Amina Poterașu - The Realities of Corporate Social Responsibility. Case Study: Patagonia and Volkswagen Companies pag. 33 Adelina Anamaria Petrilă - Political Advertising on Social Media pag. 50 Denis Florinel Prună - The Role of Humour in TikTok Communication pag. 59 Andreea Veleanu - Reading from Digital to Analogue.The Influence of Social Media pag. 73 Maria Magdalena Grigorof - Customers’ Perception of Electronic Servicesin McDonald’s Restaurants pag. 82 Alexandra Irina Bacîtea - The Role of Social Media in Promoting Timișoara 2023 - European Capital of Culture pag. 92 Alexandra Maria Gîtman - Intention and Effect in Advertising. An Analysis of Rituals' Advertising Discourse pag. 103 Cristina Lavinia Măciucă - Comparative Study of the Impact of the Visual Message Used in University Promotion pag. 113 Laura Maria Sîrbu - Analysis of the Innovative Factor in Branding pag. 129 Denisa Uscatu - Shaping Economic Growth: The Role of Government Communication and the Media pag. 141 Ionica Vălimăreanu - Events for Children Within Timișoara 2023 –European Capital of Culture: Online Visibility pag. 148 Ovidiu Darius Voița - Promoting Anti-EU Attitudes in the Romanian Digital Space pag. 159 Adela Celine Voicu-Dungan - Artificial Intelligence as a PR Tool: A Case Study pag. 170 Andreea Elena Anescu - The Role of Telecommunication Technologiesin Communication pag. 178 Laura Borșoș - A Comparative Analysis of Online Web Development Tutorials pag. 186 Maria Galdea - The Use of Artificial Intelligence in Graphic Design pag. 193 Mihaela Nicoleta Ianuș - A Comparative Analysis of Models in Communication Systems and the Modelling of Communication Techniques pag. 211 Romina Roxana Kolarovszki-Ion - The UX/UI Process in Designing a Language Learning Platform pag. 216 Teodora Pocol - The Impact of 3D Technology on Communication pag. 228 Paula Nicoleta Staicu - The Role of Content Design in Web Pages pag. 241 Claudia Monica Trăistaru - Augmented Reality Experiences in Graphic Design pag. 246