5/2020 Cuprins Pag 1-4 Ana-Lăcrămioara Rebeli-Szabo - Banca Transilvania and Banca Comercială Română in the Context of the Covid-19 Pandemic: Social Involvement Actions pag. 7 Adela Lăcrămioara Lazăr - Sustainability in the Activity of the Retailers in Romania pag. 21 Iasmina-Andreea Lele - Ecological Concerns in the Discourseof the Fashion Industry pag. 27 Andreea Maria Pașca - The Role and Importance of Communicationin the Doctor-Patient Relationship pag. 36 Camelia-Viviana Vișan - Ethical Aspects Concerning Inditex’s Business Practices pag. 46 Miruna-Narcisa Pașca - Ethos and Strategies for Strengthening Credibility in Leaders pag. 53 Bleoju Marioara - Graphical Design in Public Speaking pag. 65 Isabela Lavinia Răpeși - Digital Products for Children. UXUI Design pag. 78 Adina-Lorena Smarandache - Aesthetic and Functional Features of Book Cover Design pag. 92 Ramona-Valeria Giurgiuca - Face-to-face Communication vs. Digital Communication. Case Study “Cărturești” and “Două Bufnițe” Bookshops pag. 101 Cristina Budea - The Role of Online Communication in the Start and Growth of a Micro-enterprise. Case study: Dumblegift S.R.L. pag. 107 Alexandra Diana Rafila - Online Communication Channels in a Company.Case study: Bosch Service Solutions pag. 120 Georgiana - Maria Sîrca - Online Promotion Strategies Used by Iulius Town Timișoara pag. 128 Lorena Dumitru - Social Media Advertising During the COVID-19 Pandemic pag. 138 Anka-Roxana Șuba - Online Social Networks and Social Capital. Case Study: Facebook pag. 146 Andreea-Mihaela Cepoi - Communicating Social Issues through Social Media: Strategies to Increase Visibility on Social Media pag. 158 Amalia Cristiana Popovici - Instagram: from a Social Network to a Marketing Tool pag. 166 Ioana-Roxana Toth - Communication Techniques for Brand Promotion inthe Digital Environment Case Study: Favisan and Gerocossen pag. 175 Maria Diana Ungureanu - Public Relations in the Online Environment.Transilvania Bank’s Online Promotion final pag. 186 Maria Dorca Marițescu - The Impact of Using Online Questionnaires with Instant Response in the Educational Environment. Digital Interactivity during a Pandemic pag. 197 Flavia Mezzetti, Ana-Maria Popescu - Crisis Communication in the Age of Digital Media pag. 211